Terms of Service

By registering for an account, accessing, or using Routeivo, you confirm that you are at least 18 years of age, have the legal authority to enter into these Terms on behalf of yourself or the entity you represent, and agree to comply with all applicable laws and regulations.

If you do not agree with any part of these Terms, you must not use the Service.

Routeivo provides a subscription-based software-as-a-service (SaaS) platform that enables ground transportation companies to manage bookings, fleets, pricing, and customer-facing booking widgets. The Service is provided “as is” and may be updated, modified, or discontinued at any time with reasonable notice.

You must provide accurate, current, and complete information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must notify us immediately at support@routeivo.com if you suspect unauthorized access.

Each account represents a single company. You may not share account access with individuals outside your organization or create accounts on behalf of third parties without our written consent.

Access to the Service requires an active paid subscription. Subscription fees are billed monthly in advance. All fees are stated in U.S. dollars and are non-refundable except as required by law or as expressly stated in these Terms.

Current plans and pricing are displayed on our website. We reserve the right to change pricing at any time with at least 30 days’ written notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.

Payments are processed by Stripe, Inc. By providing payment information, you agree to Stripe’s terms of service. We do not store full payment card details on our servers.

New accounts receive a 14-day free trial with full access to the Service. No payment information is required to begin a trial. At the end of the trial period, continued access requires selecting a paid subscription plan. We reserve the right to modify or discontinue the free trial offer at any time.

The Service offers two payment collection modes for end-customer bookings:

• You Collect: You connect your own Stripe account and receive 100% of booking revenue directly. Routeivo does not process or hold these funds.
• We Collect: Routeivo processes payments on your behalf via Stripe Connect and remits funds to you after deducting a 10% platform fee. Payouts are subject to Stripe Connect’s standard disbursement schedule.

You are solely responsible for all applicable taxes, surcharges, and compliance obligations related to payments collected through the Service.

You agree not to use the Service to:

• Violate any applicable law, regulation, or third-party rights.
• Transmit fraudulent, misleading, or deceptive information to customers.
• Attempt to gain unauthorized access to our systems or another user’s account.
• Reverse-engineer, decompile, or create derivative works of the Service.
• Use the Service to facilitate illegal transportation services or activities.
• Overload or disrupt the Service through automated requests or denial-of-service attacks.

Violation of these restrictions may result in immediate suspension or termination of your account without refund.

Routeivo and its licensors own all right, title, and interest in and to the Service, including all software, designs, trademarks, and content. These Terms do not grant you any intellectual property rights in the Service beyond the limited license to use it as described herein.

You retain ownership of all data you input into the Service (“Customer Data”). You grant Routeivo a limited license to process and store Customer Data solely to provide the Service to you.

Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the data practices described therein.

The Service integrates with third-party providers including Stripe (payments), Mapbox (mapping), Supabase (infrastructure), and Resend (email). Your use of these integrations is subject to each provider’s respective terms of service. Routeivo is not liable for the acts or omissions of any third-party provider.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ROUTEIVO AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF REVENUE, PROFITS, DATA, OR GOODWILL ARISING OUT OF OR IN CONNECTION WITH THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT SHALL ROUTEIVO’S TOTAL CUMULATIVE LIABILITY TO YOU EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO ROUTEIVO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

You agree to indemnify, defend, and hold harmless Routeivo and its affiliates from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from your use of the Service, your Customer Data, your violation of these Terms, or your infringement of any third-party rights.

You may cancel your subscription at any time through the billing portal. Access to the Service will continue through the end of the current billing period. We may suspend or terminate your account immediately for material breach of these Terms, non-payment, or if required by law.

Upon termination, your right to use the Service ceases. We will retain your Customer Data for 30 days following termination, after which it may be permanently deleted. You may request an export of your data before termination by contacting support@routeivo.com.

These Terms are governed by and construed in accordance with the laws of the State of New Jersey, United States, without regard to its conflict of law principles. Any dispute arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the state and federal courts located in New Jersey.

Before initiating any legal proceeding, you agree to first contact us at support@routeivo.com and attempt to resolve the dispute informally for at least 30 days.

We may update these Terms from time to time. We will notify you of material changes by email or by posting a notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.

Questions about these Terms? Contact us at: